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Technical Checklist requirements

Technical Checklist requirements

A successful program implementation starts with confirming that your district’s devices and internet connection can support a seamless student experience. To ensure students can fully engage in tutoring with Varsity Tutors, it's important to complete the Technical Implementation Checklist under real conditions—using the same devices, network, and location that students will use during their sessions.

If you’re an administrator, please complete the checklist and provide your email address. A copy of your responses will be sent to both you and our team. If any issues are identified, a member of the Varsity Tutors for Schools team may follow up to support you.

Technical Requirements:

To ensure an optimal experience on the Varsity Tutors platform, it’s important that students and educators use supported devices, browsers, and internet connections. While the platform is designed to be accessible and easy to use, meeting the recommended technical specifications will help maximize performance and minimize disruptions during tutoring sessions. Below are the supported devices, browsers, and system requirements for using the Varsity Tutors platform.

Internet Speed

We recommend a user’s Internet connection speed is at least 50 Mbps download/10 Mbps upload. Lower bandwidth is supported but at a reduced experience.

Browsers & Operating System (Desktops and Laptops)

The Varsity Tutors platform is web-based, and no additional software or plug-in installation is required. Our platform supports Safari, Chrome, and Firefox browsers and can be used with Windows or Mac operating systems. Browser & operating system specifications are below:

Supported Operating Systems:

  • Windows 10, 11
  • Chrome OS
  • macOS 10.11 (El Capitan) or newer

Supported Browsers (most recent version)

  • Google Chrome
  • Safari
  • Firefox
  • Edge
  • Opera

Domains

To ensure full functionality of the Varsity Tutors for Schools platform, the following domains must be allowed and the specified firewall ports must be open. These settings help maintain a smooth and secure connection for all users.

  • varsitytutors.com
  • tokbox.com - TokBox is a cloud platform that provides APIs for adding real-time video, voice, and messaging capabilities. Used for tutoring sessions.
  • opentok.com - Part of TokBox
  • launchdarkly.com - LaunchDarkly is responsible for configuring features.
  • segment.io - Segment.io is a customer data platform (CDP) that allows us to unify and route customer data to provide a better customer experience.
  • pusher.com - Pusher is a service that enables real-time feature building.
  • pusherapp.com - Part of Pusher.com
  • vtapp.page.link - Internal solution to redirect links.
  • twilio.com - Twilio is responsible for handling communication infrastructure with our customers.
  • bigmarker.com - BigMarker is a tool for hosting webinars, virtual events, and video conferences.
  • vonage.com - Service that powers the live video streaming in the Live Learning Platform.
  • 100ms.live - Another service that powers the Live Learning Platform.

Ports

  • 80 TCP - Required by 100ms
  • 443 TCP/UDP - Required by 100ms
  • 3478 TCP - Required by Vonage and 100ms
  • 9001 - Required by Vonage
  • 1025 - 12000 UDP - Required by Vonage
    • These ports provide the best experience. If they cannot be opened, please ensure that all domains listed above are whitelisted.

  • 41000 - 65535 - Required by 100ms (optional, for best experience)

    Ideal: Open ports 1025 - 12000
    Optional: 9001 (for optimal document editor support)

If you have additional questions, please submit a customer support ticket here.

Important note: If you are an administrator at your school but not an IT admin, please forward this article to your school's IT department and have your colleague complete our Technical Implementation Checklist.